Refund policy

Return & Refund Policy

At Velravi, customer satisfaction is important to us. We are committed to providing quality furniture, transparent policies, and responsive support before and after your purchase.

If you are not satisfied with your order, please contact us first. We will review your request and work with you to find a fair solution according to the policy below.

30-Day Returns

We accept returns of eligible items within 30 days after delivery.

To qualify for a return, the item must be:

New, unused, and in resalable condition
Unassembled, unmodified, and undamaged
Free from scratches, stains, odors, drilling, installation marks, or other signs of use
Returned with all original packaging, parts, accessories, manuals, hardware, and protective materials
Accompanied by valid proof of purchase

Items that are used, damaged, altered, missing parts, or returned without proper packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned, exchanged, or canceled unless they arrive damaged, defective, or incorrect:

Custom or made-to-order items
Clearance items
Final sale items
Items that have been assembled, installed, drilled, modified, or used
Items damaged through normal wear and tear after delivery
Items returned without original packaging or required components
Gift cards or digital products, if applicable

Return Shipping Costs

For non-defective returns, including buyer’s remorse, wrong size selection, color preference, change of mind, or order cancellation after shipment, the customer is responsible for return shipping costs.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, Velravi will cover the required return or replacement shipping costs.

Return shipping costs may vary depending on the item size, weight, delivery location, and carrier service selected.

Restocking Fee

A 10% restocking fee applies to approved non-defective returns, including returns caused by buyer’s remorse, order changes, or cancellations after the order has been processed or shipped.

This fee will be deducted from the refund amount.

The restocking fee does not apply to approved claims involving:

Transit damage
Manufacturing defects
Incorrect items shipped by Velravi

Freight and White Glove Delivery Fees

Freight carrier charges, expedited shipping fees, and White Glove Delivery service fees are non-refundable once the service has been completed.

If a return is approved for a non-defective item, the original delivery service fee, if applicable, will not be refunded.

Damaged During Delivery

Please inspect your item carefully upon delivery.

If your item arrives damaged due to transit, please contact us within 7 days after delivery and provide:

Your order number
Clear photos of the damaged item
Clear photos of the original packaging
Photos of any visible damage to the box, crate, or carton
A note from the carrier, if available

If damage is visible at delivery, please accept the delivery and mark the shipment as “damaged upon arrival” with the carrier when possible.

Eligible transit damage claims may be resolved through replacement parts, replacement products, repair reimbursement, partial refund, or another appropriate solution depending on the situation.

Claims reported more than 7 days after delivery may not be eligible for transit damage coverage.

Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us within 30 days after delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the defect
Photos of the product label and packaging, if available

After review, eligible manufacturing defect claims may be resolved through replacement parts, product replacement, repair reimbursement, partial refund, or another appropriate solution.

After the 30-day defect claim window, eligible product issues may be handled under our Warranty Policy, if applicable.

Proof of Purchase

A valid proof of purchase is required for all returns, exchanges, refunds, or warranty-related claims.

Accepted proof of purchase may include:

Valid Velravi order number
Email address used at the time of purchase
Transaction ID from the payment method used
Product label or packaging photos, if requested

We are unable to process returns, exchanges, or refunds without valid proof of purchase.

Return Process

To start a return, please contact us at support@velravi.com before sending any item back.

Please include:

Your order number
The reason for return
Photos of the item and packaging
Your preferred resolution

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send items back without return authorization. Items returned without authorization may not be accepted or refunded.

The correct return warehouse address will be provided in the return authorization instructions. Please do not send returns to our business address unless we specifically instruct you to do so.

Refund Processing Time

For an approved refund where no return shipment is required, Velravi will process the refund within 3 business days after final approval.

For a return that requires the product to be sent back, Velravi will process an approved refund within 7 business days after the returned product is received and inspected at the applicable warehouse.

Approved refunds are issued to the original payment method whenever possible.

After Velravi processes a refund, the customer's bank, card issuer, or payment provider may require additional time to post the credit. Customers should generally allow up to 12 days to receive an approved refund, depending on the return process and the processing time of their financial institution.

Order Changes and Cancellations

You may request to modify or cancel your order within 24 hours after placing the order, as long as the order has not yet been processed, customized, or shipped.

Once an order has been processed, customized, or shipped, changes or cancellations may not be possible. If approved, a 10% restocking fee may apply.

Custom or made-to-order items cannot be canceled once production has started.

Contact Us

For return or refund assistance, please contact us:

Velravi Customer Support

Phone number: +1 (720) 850-6529
Email: support@velravi.com
Hours: Monday-Friday 9AM-7PM
Time zone: Pacific Time
Business Address: 7900 E UNION AVE NUM 1127 DENVER, CO 80237