After Velravi processes a refund, the customer's bank, card issuer, or payment provider may require additional time to post the credit. Customers should generally allow up to 12 days to receive an approved refund, depending on the return process and the processing time of their financial institution.
To start a return, please contact us at support@velravi.com before sending any item back. Please include your order number, reason for return, photos of the item and packaging, and your preferred resolution. After reviewing your request, we will provide return instructions if your return is approved.
White Glove Delivery starts from $299. The final service fee may vary depending on product size, weight, delivery address, floor level, room location, and assembly requirements. No White Glove Delivery fee will be charged without your confirmation.
White Glove Delivery is a premium service that may be available for eligible furniture items and selected delivery areas. This service may include delivery to your room of choice, professional assembly of the purchased furniture item, and removal of product packaging materials after assembly.
Velravi currently ships to the contiguous United States. At this time, we may not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations unless confirmed in writing by Velravi.
Yes. Selected Velravi products may be available with custom or made-to-order options, such as special dimensions, materials, finishes, or configurations. Custom availability depends on the product and project requirements.
Please contact us within 24 hours after placing your order if you need to request a change. We will do our best to assist before the order is processed, customized, or shipped. Changes after 24 hours may not be possible and may incur additional costs.
Velravi may offer several shipping methods depending on the product and delivery location, including Air Freight with final-mile delivery, Ocean Freight with final-mile trucking, and White Glove Delivery where available.
Orders submitted through our website are typically processed within 7–12 business days. Made-to-order, customized, oversized, or special-order furniture may require additional production time.
Estimated transit time depends on the shipping method. Air Freight with final-mile delivery usually takes 7–15 business days after shipment. Ocean Freight with final-mile trucking usually takes about 4–5 weeks after shipment. Total delivery time includes both order processing time and shipping transit time.
Standard ocean freight is free for eligible orders shipped to the contiguous United States, unless otherwise stated on the product page or checkout page. Air freight upgrades and White Glove Delivery are optional paid services.