Privacy policy

Last updated: June 11, 2026

Velravi operates this website and online store, including related information, content, features, tools, products, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, subscribe to our communications, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information
  • Account login information, if applicable
  • Messages, reviews, support requests, or form submissions

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visit
  • Cookies and similar tracking technologies
  • Shopping behavior, such as products viewed or added to cart

Payment Information

Payments are processed through secure third-party payment providers. Velravi does not store full credit card numbers on our own servers. Payment providers may collect and process payment details according to their own privacy and security policies.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Process returns, refunds, exchanges, and warranty claims
  • Send order confirmations, shipping updates, and service messages
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, unauthorized transactions, or security incidents
  • Comply with legal, tax, accounting, and regulatory obligations
  • Send marketing communications, if you have opted in or where permitted by law

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and provide relevant marketing.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

How We Share Information

We may share personal information with trusted third parties, including:

  • Payment processors
  • Shipping carriers and logistics partners
  • Warehouses and fulfillment partners
  • Customer support service providers
  • Website hosting and ecommerce platform providers
  • Marketing, analytics, and advertising partners
  • Fraud prevention and security service providers
  • Professional advisers, such as accountants, attorneys, and insurers
  • Government authorities or legal parties when required by law

We do not sell personal information in exchange for money.

Behavioral Advertising

We may use advertising and analytics tools to understand website performance and show relevant ads. These tools may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites.

You may be able to opt out of certain targeted advertising through your browser, device settings, or applicable third-party opt-out tools.

Email and SMS Marketing

If you subscribe to our marketing communications, we may send promotional emails or messages about products, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [support@velravi.com].

Data Retention

We retain personal information for as long as necessary to provide services, fulfill orders, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Restrict or object to certain processing
  • Request a copy of your personal information

To submit a privacy request, contact us at [support@velravi.com].

We may need to verify your identity before processing your request.

Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

For privacy questions or requests, please contact:

Velravi Customer Support

  • Phone number: +1 317 798 4088 
  • Email: support@velravi.com
  • Hours: Monday-Friday   9AM-7PM
  • Time zone: Los Angeles (GMT-8)
  • Business Address: 7900 E UNION AVE NUM 1127 DENVER, CO 80237