Murano Chandelier – 57 Gold Alabaster Glass Disks

Shipping Policy

At Velravi, we strive to provide a clear, reliable, and transparent shipping experience for every customer. Please review the information below regarding order processing times, delivery estimates, shipping methods, taxes, duties, cancellations, and delivery support.

1. Business Days Only

All stated timelines refer to business days, Monday through Friday, and exclude weekends and public holidays.

2. Order Processing Time

Orders submitted through our website are typically processed within 7–12 business days.

Once your order is ready for shipment, you will receive an email confirmation with tracking details and carrier information, if available.

Made-to-order, customized, oversized, or special-order furniture may require additional production time. If your order requires a longer timeline, we will contact you with an updated estimate.

3. Shipping Timeframes

Total delivery time includes both order processing time and shipping transit time.

Estimated transit times:

Shipping MethodEstimated Transit TimeAir Freight + Final Mile Delivery7–15 business daysOcean Freight + Final Mile Trucking20–25 business daysWhite Glove Delivery, where availableScheduled after local delivery appointment

Total Delivery Time = Processing Time + Shipping Time

Standard ocean freight is free for eligible orders shipped to the contiguous United States, unless otherwise stated on the product page or checkout page.

Air freight upgrades and White Glove Delivery are optional paid services.

4. Shipping Methods & Charges

Air Freight

Air Freight may be available for selected products and delivery locations.

• Delivered by FedEx, UPS, or another final-mile carrier after customs clearance
• Tracking may become active after customs handoff
• Air freight is an optional upgrade. Any applicable air freight charge will be clearly disclosed and agreed before the upgrade is purchased.
• Import duties for eligible U.S. orders are covered by Velravi unless otherwise stated

Ocean Freight + Final Mile Delivery

Ocean Freight is typically used for large, heavy, oversized, or fragile furniture items.

• Ideal for sofas, cabinets, tables, and other large furniture
• Tracking may not update during sea transit and may resume after customs clearance
• Standard ocean freight is free for eligible orders to the contiguous United States
• Final-mile delivery will be arranged after the item reaches the destination region

White Glove Delivery Service

White Glove Delivery may be available for eligible furniture items and selected delivery areas.

This premium service may include:

• Delivery to your room of choice
• Professional assembly of the purchased furniture item
• Removal of product packaging materials after assembly

White Glove Delivery service starts from $299. The final service fee may vary depending on product size, weight, delivery address, floor level, room location, and assembly requirements.

The final White Glove Delivery fee will be clearly confirmed before your order is completed or before the service is scheduled. No White Glove Delivery fee will be charged without your confirmation.

White Glove Delivery does not include wall mounting, electrical work, plumbing work, structural modifications, moving existing furniture, or disposal of old furniture unless otherwise stated.

If White Glove Delivery is not available for your location or selected item, we will notify you before arranging delivery.

5. Delivery Areas

We currently ship to the contiguous United States.

At this time, we may not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations unless confirmed in writing by Velravi.

6. Taxes & Import Duties

Applicable sales tax will be calculated at checkout where required by law.

For eligible U.S. orders, Velravi covers standard import duties and customs fees unless otherwise stated. Customers are responsible for any special delivery charges, failed delivery fees, storage fees, address correction fees, or additional service fees caused by inaccurate delivery information or missed delivery appointments.

7. Assembly Notice

Most products may require limited assembly or placement after delivery.

Unless White Glove Delivery is purchased and confirmed, our prices do not include installation, assembly, wall mounting, moving existing furniture, or disposal of old furniture.

8. Delivery Inspection

Please inspect your item upon delivery.

If there is visible damage to the packaging or product, please note the damage with the carrier when possible and contact us within 7 days after delivery.

Please keep the original packaging until you confirm that the item is in good condition.

9. Order Cancellations

Orders can be canceled free of charge within 24 hours of placement, as long as the order has not been processed, customized, or shipped.

Cancellations after 24 hours may incur a 10% fee to cover restocking, material preparation, or processing costs.

Custom and made-to-order items cannot be canceled once production begins.

10. Shipped Orders Cannot Be Canceled

Once an order has shipped, it is no longer eligible for cancellation.

However, you may request a return after delivery in accordance with our Return & Refund Policy.

11. Changing Orders

If your order has not yet shipped, please contact us within 24 hours at support@velravi.com. We will do our best to arrange changes based on your order status.

Changes after 24 hours may not be possible and may incur additional costs.

12. Returns

For post-delivery returns, please refer to our detailed Return & Refund Policy.

13. Contact

For shipping questions, please contact us:

Velravi Customer Support

• Phone number: +1 (720) 850-6529
• Email: support@velravi.com
• Hours: Monday-Friday   9AM-7PM
• Time zone: Pacific Time
• Business Address: 7900 E UNION AVE NUM 1127 DENVER, CO 80237

Return & Refund Policy

At Velravi, customer satisfaction is important to us. We are committed to providing quality furniture, transparent policies, and responsive support before and after your purchase.

If you are not satisfied with your order, please contact us first. We will review your request and work with you to find a fair solution according to the policy below.

30-Day Returns

We accept returns of eligible items within 30 days after delivery.

To qualify for a return, the item must be:

• New, unused, and in resalable condition
• Unassembled, unmodified, and undamaged
• Free from scratches, stains, odors, drilling, installation marks, or other signs of use
• Returned with all original packaging, parts, accessories, manuals, hardware, and protective materials
• Accompanied by valid proof of purchase

Items that are used, damaged, altered, missing parts, or returned without proper packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned, exchanged, or canceled unless they arrive damaged, defective, or incorrect:

• Custom or made-to-order items
• Clearance items
• Final sale items
• Items that have been assembled, installed, drilled, modified, or used
• Items damaged through normal wear and tear after delivery
• Items returned without original packaging or required components
• Gift cards or digital products, if applicable

Return Shipping Costs

For non-defective returns, including buyer’s remorse, wrong size selection, color preference, change of mind, or order cancellation after shipment, the customer is responsible for return shipping costs.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, Velravi will cover the required return or replacement shipping costs.

Return shipping costs may vary depending on the item size, weight, delivery location, and carrier service selected.

Restocking Fee

A 10% restocking fee applies to approved non-defective returns, including returns caused by buyer’s remorse, order changes, or cancellations after the order has been processed or shipped.

This fee will be deducted from the refund amount.

The restocking fee does not apply to approved claims involving:

• Transit damage
• Manufacturing defects
• Incorrect items shipped by Velravi

Freight and White Glove Delivery Fees

Freight carrier charges, expedited shipping fees, and White Glove Delivery service fees are non-refundable once the service has been completed.

If a return is approved for a non-defective item, the original delivery service fee, if applicable, will not be refunded.

Damaged During Delivery

Please inspect your item carefully upon delivery.

If your item arrives damaged due to transit, please contact us within 7 days after delivery and provide:

• Your order number
• Clear photos of the damaged item
• Clear photos of the original packaging
• Photos of any visible damage to the box, crate, or carton
• A note from the carrier, if available

If damage is visible at delivery, please accept the delivery and mark the shipment as “damaged upon arrival” with the carrier when possible.

Eligible transit damage claims may be resolved through replacement parts, replacement products, repair reimbursement, partial refund, or another appropriate solution depending on the situation.

Claims reported more than 7 days after delivery may not be eligible for transit damage coverage.

Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us within 30 days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect
• Photos of the product label and packaging, if available

After review, eligible manufacturing defect claims may be resolved through replacement parts, product replacement, repair reimbursement, partial refund, or another appropriate solution.

After the 30-day defect claim window, eligible product issues may be handled under our Warranty Policy, if applicable.

Proof of Purchase

A valid proof of purchase is required for all returns, exchanges, refunds, or warranty-related claims.

Accepted proof of purchase may include:

• Valid Velravi order number
• Email address used at the time of purchase
• Transaction ID from the payment method used
• Product label or packaging photos, if requested

We are unable to process returns, exchanges, or refunds without valid proof of purchase.

Return Process

To start a return, please contact us at support@velravi.com before sending any item back.

Please include:

• Your order number
• The reason for return
• Photos of the item and packaging
• Your preferred resolution

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send items back without return authorization. Items returned without authorization may not be accepted or refunded.

The correct return warehouse address will be provided in the return authorization instructions. Please do not send returns to our business address unless we specifically instruct you to do so.

Refund Processing Time

For an approved refund where no return shipment is required, Velravi will process the refund within 3 business days after final approval.

For a return that requires the product to be sent back, Velravi will process an approved refund within 7 business days after the returned product is received and inspected at the applicable warehouse.

Approved refunds are issued to the original payment method whenever possible.

After Velravi processes a refund, the customer's bank, card issuer, or payment provider may require additional time to post the credit. Customers should generally allow up to 12 days to receive an approved refund, depending on the return process and the processing time of their financial institution.

Order Changes and Cancellations

You may request to modify or cancel your order within 24 hours after placing the order, as long as the order has not yet been processed, customized, or shipped.

Once an order has been processed, customized, or shipped, changes or cancellations may not be possible. If approved, a 10% restocking fee may apply.

Custom or made-to-order items cannot be canceled once production has started.

Contact Us

For return or refund assistance, please contact us:

Velravi Customer Support

• Phone number: +1 (720) 850-6529
• Email: support@velravi.com
• Hours: Monday-Friday   9AM-7PM
• Time zone: Pacific Time
• Business Address: 7900 E UNION AVE NUM 1127 DENVER, CO 80237